For starters, we’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. The following terms and conditions refer to 25/7 Design Studio and its relationship with its clients and potential clients.
What do both parties agree to do?
You as our customer
will give us the assets and information we tell you we need to complete your project. You’ll do this when we ask and provide it in the formats we need.
You’ll review our work, provide feedback and approval in a timely manner, too (usually within 2 calendar days, unless otherwise specified). Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of your contract.
You as our client in design counselling
will give us all the information necessary to objectively analyse your project. If needed, you will provide a non-disclosure agreement, too, and at least 2 working days before our (first) meeting.
You as our student
will show up at your appointments on time, and agree that in case you must cancel an appointment, you have to write it in email, 24 hours before the appointment (unless of course, there is a medical emergency). Failing to do so will mark the appointment as fulfilled, in other words, you’ll lose a lesson.
You’ll do your homework assignments and make them available the day before your next appointment in our server where your personal folder lives. This is important because often the next lesson is based on your homework.
We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that we'll maintain the confidentiality of everything you give us.
Getting down to the nitty gritty
We create professional and deliberate designs. Our processes are iterative. We record the evolution of each project so it is possible to go back to an earlier concept and take a different direction from there. When presenting our work, we may use mock-ups to indicate a creative direction or intended usage (colour, texture and typography.)
You’ll have plenty of opportunities to review our work and provide feedback. We’ll regularly keep in touch. If, at any stage, you’re not happy with the direction our work is taking, you'll notify us in writing about your decision of cancelling the contract. We'll then give each other 2 working days to finish the ongoing processes (or for you to change your mind), then you’ll pay us in full for everything we’ve produced until that point and cancel this contract. In case the advance payment (of 50% of the preliminary estimate) exceeds the final sum, 25/7 Design Studio will pay back accordingly.
Graphics and visual elements
You should supply graphic files in an editable, vector digital format. You should supply photographs (and bitmaps) in a high resolution digital format. We will always tell you the minimum parameters the project needs.
If you choose to buy stock photographs, we can suggest stock libraries and help with the process. If you’d like us to search for photographs for you, we can provide a separate estimate for that. We can provide a number of typefaces, and we can also help you purchasing a license for fonts you'd like to use.
Unless agreed separately, we’re not responsible for
- creating original content for your project;
- inputting text or images into your content management system;
- creating every page on your website.
We work with professional 3rd party copywriting and editing partners, so if you’d like us to create new content or input for you, we can provide a separate estimate for that.
If your project requires original photographs, we can arrange the photoshoot with our photographer partners.
Code and script
If your website or app requires advanced coding or scripting, we can arrange that with 3rd party partners, or we can collaborate with your providers.
Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.
Desktop browser testing
We test our work in current versions of major desktop browsers (Apple Safari, Google Chrome, Microsoft Edge, and Mozilla Firefox). We won’t test in other or older browsers unless we agreed separately. If you need an enhanced design for an older browser, we can provide a separate estimate for that.
Mobile browser testing
Testing using popular mobile devices is essential in ensuring that a person’s experience of a de-sign is appropriate to the capabilities of the device they’re using. We test our designs on iOS & Android. We won’t test on other mobile browsers unless we agreed separately. If you need us to test using these, we can provide a separate estimate for that.
We’re not a website hosting company so we don’t offer support for website hosting, email or other services relating to hosting. You may already have professional hosting and you might even manage that hosting in-house; if you do, great. If you don’t, we can set up an account for you at one of our preferred hosting providers. We can set up your site on a server, plus any statistics software such as Google Analytics and we can provide a separate estimate for that. Then, the updates to, and management of that server will be up to you.
Search engine optimization (SEO)
We don’t guarantee improvements to your website’s search engine ranking, but the web pages that we develop are accessible to search engines. For personalised and professional SEO services we can arrange a 3rd party provider, or collaborate with yours.
Fixes, revisions, and changes
The mistakes we are responsible for are fixed as soon as possible, free of charge throughout the duration of the project. If they are discovered after the project has ended, they are fixed at our hourly rate. Please make sure to check what you pay for before the end of the project.
Revisions, or the mistakes you are responsible for (i.e. during providing content) are charged at our hourly rate.
Changes in content, design, production may be charged at our hourly rate, or based on a separate estimate, depending on the volume and our discretion.
The content on our server, inside your personal student folder
is yours, and 25/7 Design Studio may not keep it on its server or store a backup copy of it after you’ve finished your course.
The content on our server, outside your personal student folder
does not belong to you. You are free to browse and read it, but you are not allowed to create copies, and alter or delete files.
The really legal stuff
We are not robots, so we can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. Finally, if any provision of the contract you signed shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
Copyrights and ownership
First, you guarantee that all elements of text, images or other audio-visual artwork (including fonts) you provide are either owned by your good selves, or that you have written permission to use them.
Graphic design, webdesign, 3D artwork, and 3D (pre)visualisation
We will license the complete design to you, exclusively and in perpetuity for this project only. It means, that you are permitted to use it in printed or digital form, but not permitted to alter, derive new material from, or resell it. 25/7 Design Studio will keep (and archive) all the working files. If you want to have these files, they might be made available for you to buy, together with the right to derive further elements based on the current material (please ask for a quote), but that is a separate case, and it’s definitely not included in this contract. Since copyright cannot be sold, we keep that as well.
Typography, Retouching, and Prepress
Since no new material is being created in cases like these, the working files remain property of the copyright holder. It means, that if you provided the working files with an existing layout, we will return the updated files to you. If the layout is our creation and you did not buy the working files, we will keep (and archive) the updated files. In this case, you will be provided with the output files.
3D asset creation for real-time usage
We will license the complete design to you, exclusively and in perpetuity for this project only. It means, that you are permitted to use it in 3D printed or digital form and you are also permitted to alter or derive new material from it, but not permitted to resell it. 25/7 Design Studio will archive all the working files. In case the original design is created by us, we will keep the copyright.
The video recordings of your lessons
The video recordings of your lessons belong to 25/7 Design Studio, but you can keep your copy of them, strictly for personal use. Please note, that distributing all or parts of these recordings in any form, for money or for free is forbidden, as it would be copyright infringement, which is strictly forbidden by law. Please keep this in mind and do not share your videos.
We retain the right to use them in whole or in parts for marketing/educational purposes in the future, without notifying you about it.
Displaying our work
We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project on our portfolio and in articles on websites, in magazine articles and in books, unless a separate, signed non-disclosure agreement states it differently (for a limited period of time).
We’re sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As we’re also sure you’ll want to stay friends, you agree to stick tight to the payment schedule written in your contract.
We usually leave 3 working days for payment, as stated on your invoice, as we are sure you wouldn't order anything you have no money to pay for.
Projects that cost less than £ 300,00 are to be invoiced and paid in a single transfer, in advance. We will start the work when the money has arrived.
Paid in two installments
Big projects that take less than 2 months to complete are to be paid in two transfers. The first invoice states 50% of the preliminary estimate, and is to be paid in advance. You will receive this invoice when the contract has been signed. We will start the work when the money has arrived.
The second invoice containing the remaining 50% of the preliminary estimate plus the occasional additional fees is issued when the project is finished.
Paid in multiple installments
Projects that take more than 2 months to complete (usually long courses) can be paid in multiple transfers, depending on how we put the deal in the contract.
We issue invoices electronically. Our payment terms are 3 working days from the date of invoice. You may pay via regular bank transfer or Transferwise. All proposals are quoted in GBP and payments will be made at the equivalent conversion rate at the date the transfer is made.
You agree to pay all charges associated with international transfers of funds. The appropriate bank account details will be printed on our electronic invoice. We reserve the right to charge interest on all overdue debts at the rate of 2% per day, excluding weekends and bank holidays.
But where’s all the horrible small print?
Just like a parking ticket, you can’t transfer your contract or our work to anyone else without our written permission. If for some reason one part of your contract becomes invalid or unenforceable, the remaining parts of it remain in place.
Although the language is simple, the intentions are serious and this is a legal document under exclusive jurisdiction of UK courts.